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People Say Call Just Rings But Does Not Ring On My End

Hello How are you? I have an Huawei phone that I am using fresh phone on I have people complaining that the call just rings repeatedly and cuts off. The call does not ring on my phones end though and I do not get a notification message or a missed call message. Please could some one assist me on what could be the issue. Battery Saver Opitimizations are turned off.
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Hi Bilaal, I see you logged a ticket. I have responded on your ticket and we will continue troubleshooting on the ticket. 

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