Hi Chris, please follow the below:
Open TMS: https://tms.freshphone.co.za/
Click on Reset Password.
Type in the Login email. (Your Neighbors Email Address)
An OTP will be sent to her email address.
Copy and paste it and then follow the prompts to reset the password.
I hope this helps.
Chris Clarke
Got an account for my neighbour
She is 85 and cannot get her head around a password with : and % etc in it
How do I change the login password to something else?
Thanks