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My application to port my telkom number rejected based on wrong information

I filed an application to port my telkom no (reference number in the submission: FP-PORT-001927). You have rejected the application, stating "Please note that you cannot port a cancelled line/number, please reinstate your number/line in order for porting to take place." However, please note that my telkom number is active, it is not cancelled. I attach a recent statement as proof. 

Thanks, Jan Botha (mobile no 0662023322)

pdf

Hi Jan


I replied to the private ticket you created.


Thanks

Arlene

Thanks for the reply Arlene. I have resubmitted the three documents (the same documents as submitted before)

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