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SIP Register Failed

I have just added the new 031 number to my phone, I put the number as the login in error, but I have changed it back to the original settings, but now I keep getting "SIP Register Failed" and in the Fanvil settings it says "Timeout"


I am able to ping sip1.freshphone.co.za and sip1.euphoria.co.za with no problems


Pinging sip1.freshphone.co.za [41.221.5.251] with 32 bytes of data:

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

Reply from 41.221.5.251: bytes=32 time=12ms TTL=55

Ping statistics for 41.221.5.251:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 11ms, Maximum = 12ms, Average = 11ms


Pinging sip1.euphoria.co.za [41.221.5.251] with 32 bytes of data:

Reply from 41.221.5.251: bytes=32 time=12ms TTL=55

Reply from 41.221.5.251: bytes=32 time=10ms TTL=55

Reply from 41.221.5.251: bytes=32 time=12ms TTL=55

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

 


Ping statistics for 41.221.5.251:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 10ms, Maximum = 12ms, Average = 11ms

When I try using the web interface it tells me this:

image


 


Thank you very much for your message, we are going to have a look at this for you.

Hi Darryl,


The 2787 username will remain the same and should not be changed to the 031 number. I will create a ticket where we will obtain your public IP and remove it from the blacklist to resolve this issue.

 I am having a similar issue where my public IP is most likely on the blacklist and this needs to be resolved. I can also ping the addresses mentioned above with no issue but fail to register the SIP every time.

Thanks for your response however please follow my steps in your direct forum post.

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