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SIP Register Failed

I have just added the new 031 number to my phone, I put the number as the login in error, but I have changed it back to the original settings, but now I keep getting "SIP Register Failed" and in the Fanvil settings it says "Timeout"


I am able to ping sip1.freshphone.co.za and sip1.euphoria.co.za with no problems


Pinging sip1.freshphone.co.za [41.221.5.251] with 32 bytes of data:

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

Reply from 41.221.5.251: bytes=32 time=12ms TTL=55

Ping statistics for 41.221.5.251:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 11ms, Maximum = 12ms, Average = 11ms


Pinging sip1.euphoria.co.za [41.221.5.251] with 32 bytes of data:

Reply from 41.221.5.251: bytes=32 time=12ms TTL=55

Reply from 41.221.5.251: bytes=32 time=10ms TTL=55

Reply from 41.221.5.251: bytes=32 time=12ms TTL=55

Reply from 41.221.5.251: bytes=32 time=11ms TTL=55

 


Ping statistics for 41.221.5.251:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 10ms, Maximum = 12ms, Average = 11ms

When I try using the web interface it tells me this:

image


 


Thank you very much for your message, we are going to have a look at this for you.

Hi Darryl,


The 2787 username will remain the same and should not be changed to the 031 number. I will create a ticket where we will obtain your public IP and remove it from the blacklist to resolve this issue.

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