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Support confusion

Hi,


What is the difference between posting a new topic and clicking a new support ticket?


I opened 2 tickets and got an auto-response that tickets (presumably) can only relate to Billing and otherwise are automatically closed.


I didn't find what I wanted (prices) and my other query is not really suitable for public viewing since it contains private information.


Some guidance, please.


Many thanks


 


Hi Justin


Freshphone support relies on our Public forum. When private details are being shared then we deal with it via a ticket

Thank you.

Always a pleasure

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