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Calls dropping

Our calls keep dropping. Is this likely to be a hardware issue or a network issue?

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Hi Michael


Most likely either a network or connectivity issue. Phones normally work, or they don't. 


Making a call and then it dropping after a certain amount of time normally points at the firewall on the router being the issue, the firewall is closing the port while you are on a call.


I see you have logged a ticket with Support, they are going to ask you for some exact examples so they can do a SIP Trace and see where the issue is originating.


Please make sure that SIP ALG is disabled on your router as a start.


Please deal with this issue via the ticket from now.

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