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Half of outgoing calls not going through

When making outgoing calls only about half of them are succesfully connected. After sending a SIP Invite packet we don't get a reply on some calls. The session then times out eventually.


When trying the echo test (*99) it works 100% of the time.


Hi Nico,


Thats weird, its still a call from your network to ours so it should suffer the same issues. Can you send me the PCAP of a successful call and a failed call, rather do this via a ticket, we don't want to expose your network :)

Thanks Fresh Man. I have created the ticket.

I actually have the exact same issue.


Do I need to create a separate ticket?  What was your resolution?

Hi Schalk,


We have replied on the private ticket for you.

Hi Schalk, the problem was that the callerid in the dashboard was wrong. If you look at the callerid on your dashboard under account settings it should start with +27. Freshphone had to replace the callerid and after that everything worked flawlessly. Hope that helps you.

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