Hi Johanness
After looking at your account I see that there are inbound calls with the answer status as unavailable.
This can be one of 2 things normally
1. Your phone is on DND, ie Do Not Disturb
2. You are using a cordless phone and the number assignment settings on the web interface of the base station are not set for incoming calls to ring on the handset that you have registered
Johannes van Niekerk
Good day
Number 27871331257 not active
Submitted FICA documents and received email that fica documents are in order
Please advise next step to get number active