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Account Inactive

Have had a Freshphone number for a few years already. A number of people have attempted to contact me on it recently, but the number does not ring or go to voicemail, it just disconnects.

I just tried calling from the number in question and it states that the account is not active.

In the TMS/portal it states quite clearly that the RICA documents are in order, that the device status is online and active and that the email address for the voicemail is set up correctly.

I cannot see any facility in the TMS/Portal to activate the number

1 person has this question

Hi Craig

Your account has been reactivated and it is online.

Hope you have a great day.

1 person likes this

Could you please assist. I am having the same issue as Craig. And Cannot sign up for a new account as I ported my telkom number to Freshphone and I need my telkom number please.

I have an account inactive problem. Tried to sign up for new number and it would not let me choose new number even those were available. It said: “there is something very wrong with email account” and then “account overused”. Quite odd.

Hi Paul

We only allow 5 accounts per email address

Hi Kevin

Your account looks fine. Please send a mal to if you are still experiencing an issue

Hi Craig

Kindly be advised that your account has been scrapped, as you have not used your account for sometime and you will need to sign up for a new account.

Kindly sign up using the below link and please use the "existing user option":


I was under the impression that accounts did not have a time limit to deactivating based on usage.

In addition, I just attempted to sign up again using existing user option as you advised and all I get is a pop-up with no indication what the issue is

Your account will be cancelled after 6 months of no usage, please see below:

I sent you a sign up link via the ticket I created for you.


Please can you also assit me I am also having the same issue as Craig and would like to keep my number as I have given it out to many people.

I received no notifications from Freshphone stating that the account/number was expiring on the registered email address.

I attempted signing up using the link provided, it too does not work (although it does now let me login to existing account), but no 087 numbers are provided (the loading icon is all that is shown).

Please try signing up using a different browser.


I have tried the various browsers, the result is the same.

I am going to hand the ticket I have with you over to our support team to assist further.


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