Support Portal

Have had a Freshphone number for a few years already. A number of people have attempted to contact me on it recently, but the number does not ring or go to voicemail, it just disconnects.

I just tried calling from the number in question and it states that the account is not active.

In the TMS/portal it states quite clearly that the RICA documents are in order, that the device status is online and active and that the email address for the voicemail is set up correctly.

I cannot see any facility in the TMS/Portal to activate the number

I was under the impression that accounts did not have a time limit to deactivating based on usage.

In addition, I just attempted to sign up again using existing user option as you advised and all I get is a pop-up with no indication what the issue is

I received no notifications from Freshphone stating that the account/number was expiring on the registered email address.

I attempted signing up using the link provided, it too does not work (although it does now let me login to existing account), but no 087 numbers are provided (the loading icon is all that is shown).

I have tried the various browsers, the result is the same.

Not sure I will be using Freshphone or Euphoria going forward to be quite honest. The cancellation of the number/account with no warning and the issues related to "sign up" have left a rather bad taste and very little faith in the service or the companies associated.

Hi Fresh Man

Thank you for the update. It seems to be working and am pleased that I did not lose the number. Will ensure that the number is utilised often so as not to run the risk of it being deactivated.