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FreshPhone not connecting

I have setup FreshPhone on my IP phone at the office. Sometimes it works and other times it cannot connect. Our IT guys say that the firewall is not blocking.

I have checked using the app on my phone and I also can't connect using WiFi but if I switch off the WiFi and use 3G/LTE it works. 

We connect via a wireless internet connection.

Hi Neil,

I replied to the private ticket you created. 

Thanks, I got your reply. At the moment I can ping but the phones are currently working. I will try again when they stop working.

Hi Neil,

Thank you. 

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