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Ported number not working

I recently ported an 011 number from iConnect to FreshPhone. 

It shows up on my dashboard (under Caller ID).

I have an analogue phone connected to a Zyxel router. When I call my original FreshPhone number, the phone rings. When I call the ported number - nothing.

Please assist.

Hi Neill

The routing has now been updated on your ported number.

Your number should be working. Please test and advise.

Thank you

I have now disabled the router VOIP connection and am only using the Android app, but I still can't connect to my ported 011 number.

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