Yealink W60P offline after router reboot : Support Portal

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Wayne Hooper

started a topic about 2 years ago

I have Yealink W60P that is working perfectly.

However if I reboot my router (Asus RT-AC66U B1), I can make calls, but cannot receive any. On the site the status shows as Offline.

If I reboot the Yealink, then I can receive calls again, and the status on the site changes to online.

Fresh Man

said about 2 years ago

Please upgrade the firmware for your handset and base station. This can be done by following the steps below:

1. Download the latest firmware for your base station and W56H handset. The base station that you currently have is a W60B, please download W60B-77.83.0.85.rom and W56H-61.83.0.90.rom for the handset.

2. Please log in to the web interface of the phone to upgrade the firmware.

3. Once logged in go to Settings->Upgrade->Select the firmware for the base station that you have downloaded and press 'Upgrade'. The upgrade may take some time please do not reboot or close the tab while the upgrade is busy. The same would have to be done for the handset upgrade.

Please let me know if anything is unclear or if you would like me to elaborate further.

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Wayne Hooper

said about 2 years ago

They have already been upgraded to the versions mentioned above. Was the first thing I did when I received the units .

Fresh Man

said about 2 years ago

Have you checked the router for SIP ALG? which provider are you using? ISP and Last mile provider?

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Wayne Hooper

said about 2 years ago

My Afrihost Fibre was installed today, and it is no longer doing it after changing over to DHCP from PPPOE

Thank you for your assistance.

Rapid Response

said about 2 years ago

Perfect, please let us know if you need anything else.

Have a great day!