Hi, I am new to freshphone, and have just ported our number. The phone originally worked, but now you can't hear anything on it, and nobody can hear us either. I have tried adjusting our firewall to low and disabling SIP-ALG on our router. We are using webafrica fibre, and a Zyxel router.
Can anyone help?
Thanks
1 Comment
Rapid Resolve
said
11 months ago
Please ensure that the only current codec in use is the G729 codec.
Chrism
Hi, I am new to freshphone, and have just ported our number. The phone originally worked, but now you can't hear anything on it, and nobody can hear us either. I have tried adjusting our firewall to low and disabling SIP-ALG on our router. We are using webafrica fibre, and a Zyxel router.
Can anyone help?
Thanks