Unable to receive calls : Support Portal

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Unable to receive calls

Richie1453

started a topic about 2 years ago

I am unable to use the Freshphone app on my Iphone due to warbled skipping audio. It works perfectly with my Grandstream converter and analogue telephone. Any suggestions to try? I can also make calls from my analogue phone but can’t receive calls ? The calls only ring via the fresh phone app ?

3 Comments

Krelin Govender

said almost 2 years ago

Please provide me with the last 4 digits of your account number.

Michelle schutte

said almost 2 years ago

hi can receive calls the phone rings ones the go Thu to voice mail

please help

Fresh Man

said about 2 years ago

Hi Richie, I am going to disable a few codecs that the app sometimes has issues with, please test again. Regarding the not receiving calls on your grandstream, its likely because the app is still registered, it has an aggressive push server registration, you would need to reset the app to stop this. You cant use both phones simultaneously.