STATUS: OFFLINE : Support Portal

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Diane Goldberg

started a topic over 2 years ago

When I login in to my Freshphone account on my computer it says status offline

How do I change it to say on line as my phone is not working

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Dr Benjamin J. Herr

said about 2 years ago

Hi, my line says offline, phone not working, please assist

Fresh Man

said over 2 years ago

Hi Diane

The phone will need the SIP Credentials that you retrieve from your TMS and then it will register. I just tested your account on my phone and it is working.

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Douglas Duke

said about 2 years ago

Hi Freshman, my phone is showing offline, I've checked everything with my settings. Please confirm that everything is ok. Regards, Doug

Krelin Govender

said about 2 years ago

I have noticed that your device status is currently reflecting online.

Please advise if you are still experiencing issues with your device.

Fresh Man

said about 2 years ago

Hi Douglas

It is showing online on my side

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Douglas Duke

said about 2 years ago

Thanks Freshman, I'm not sure what the problem was, but my phone is back on line, thanks.

Krelin Govender

said about 2 years ago

Hi Douglas,

Fantastic, Thanks so much for the update.