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Phone off line after working seamlessly for 4 months. Restarted phone and router numerous times. Any advice?

4 people have this problem

My Fresh account works perfectly but my mothers one worked perfectly for a month and suddenly stopped last week. Even configured another phone but it remains offline. Fault appears to be on the Freshphone side. Please can you investigate. Thanks

Same problem. After over a year of no problems my phone status is now offline and will not register.

Hi I trying to get assist and freshphone refuse to help me my phone is offline and I can't make or receive call this is going on for a 1 week i have email freshphone more that ten times and no response please can someone assist me it is urgent thanks

still offline no use full info as to how to resole the issue  some help would be good 


Hi I'm struggling to sort this problem of offline my phone can't make or receive calls as it is stuck on offline and freshphone refuse to assist me regarding this issue it is the worst thing ever to try to get hold of freshphone please someone assist
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Hi I'm struggling to sort this problem of offline my phone can't make or receive calls as it is stuck on offline and freshphone refuse to assist me regarding this issue it is the worst thing ever to try to get hold of freshphone please someone assist
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Hi I can't make call or receive any call as this going on for 1week and now there is no one that can assist me it say offline how do I got this promble sorted out as this is my main line to make calls

Hi there  @Vincent Vlok


I've responded to your personal ticket you logged.


The error :

Its a logging in error with the wrong credentials.


Kind Regards 

Fresh Tech

Having the same problem for the last two days! Any response?

phone offline for the last few days after topping up wallet


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