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My device is offline, can you please assist as to what must be done, because I have purchased the airtime token also submitted my documents for Rica registration.

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We were down on Saturday evening. One of our databases got corrupted. Anyone still struggling to register need to send us a mail to and we will assist on a case by case basis

I am having the same problem.  It seems my device has been offline for quite a while.  I am FICA'd and have credit available but device is offline... possibly since your database got corrupted in November?  

Hi Peta

I just tested both your accounts on my phone and they registered straight away. Please try the SIP Credentials that you will find in the TMS.


i have the same issued device offline for the past 4 day. please assist

We have responded to your ticket regarding the matter above 

but i have registered the account on my side and all seems good.

Please check your SIP details and try to register the account again.

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