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i am able to make calls using grandstream HT-802 but not receive calls

i have successfully registered my phone and am able to make calls on the grandstream HT-802, but incoming calls are not ringing. can anyone help?

Hi Clive

We can't see it online on our side. Have you disabled SIP ALG on your router?

yes. it's working perfectly. i see it on your dashboard, so looks like you can see it?

where can i get an update on my porting application?


Hi Clive, please can you log a ticket with porting and they will be able to respond.

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