Support Portal

Hi Gcwabe

To start the porting process please login to your TMS: https://tms.freshphone.co.za/

- Select your account

- Select DID manager on the right hand panel

- Select "Port my geographical number"

- Follow the prompts and complete the porting application form

- Upload all documents and submit your submission.

Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.

We cannot port a cancelled/suspended line.

Porting takes between 7-21 days.

Hi Alfonso

iPhones unfortunately do not have that ability

Hi Gcwabe

We will need proof of ownership to be able to initiate the port. Please contact you current provider and let them know the story and they will have to change the ownership into your name. Good luck.

Hi Anton

Many people are still porting their numbers from Neotel to us. If you want to keep your original number. You can test our platform with a simple free sign up which also gives you access to our online Telephone Management system and R5 free airtime to see if we are the one for you. An 087 number is auto generated during the sign up procedure for you to test with. We do also offer geographical numbers.

Here is a link to take you through the process of moving from Neotel and also the porting of your number

http://help.freshphone.co.za/a/forums/topics/17000015388 

Hi Anton

Any VoIP phone can be used. Our system uses an internet connection to work. There are also numerous Apps available in the app stores to use on your mobile phone, including a FreshPHONE one.

Hi Mark

If it is not connected via an internet cable to a router and it looks like a traditional landline phone, then it probably won't work.