There is something wrong with my account because I can't even call from the TMS keypad
Hi Andy, I just tested now, I was able to call out from your web phone.
Hi Andy,
I just tested an inbound call, it worked while the Webphone was registered. I assume if you set a forward on the account to a mobile number it will work too. I analysed the SIP trace from my call to you while your Cisco SPA 112 was registered and I saw a rejected response, "not acceptable here" this means theres a Codec issue, I think your Cisco device is using G711a/u and is not accepting calls from us, we offer the following Codecs:
G729A
iLBC
GSM
OPUS
Please ensure your device is able to use either of these. This is also why you are unable to call out from the SPA device, I am not sure why you cant use the browser phone? could be a permissions issue, maybe you don't have any audio devices plugged in? It could be a multitude of reasons. Please troubleshoot your Cisco SPA device first as I believe this will be the easiest to fix.
Hello and thank you for your help.
I tried my mic using Skype and sure enough it wasn't detected so I reinstalled it.
After doing this, I could make a call using the Webphone so first problem solved thanks to you.
However I checked the ATA and it was showing it was using G729A but I was still getting the fast busy and could not receive calls on my DID.
So I reset the ATA's voice settings and then I could make calls. Even though resetting changed the codec to G711u so maybe your system is clever enough to accept G711u.
I changed it to G729A as you advised.
I can also now receive calls also thank you
Best wishes
Hi Andy,
Thanks for the update, glad you came right.
Keep well.
Andy Thomas
Hi my SPA 122 is showing as registered on my new account but when I dial a number I get a fast busy.
Also incoming calls to my DID hear a British lady saying "the number is not available at the moment"