Ported Telkom number not working : Support Portal

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Naeem Ebrahim

started a topic almost 4 years ago

Hi,

I ported my Telkom number which was successful and shows up in the DID manager.

I get a constant busy tone when when trying to make a call. Any calls to telkom number does not ring.

Please assist.

Krelin Govender

said almost 4 years ago

" Any calls to telkom number does not ring." I see you have mentioned that you get a constant busy tone but is this just to to Telkom numbers or all calls that you try and make out?

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Naeem Ebrahim

said almost 4 years ago

Hi, I don't get a normal dial tone - it's a busy tone. If I try an dial into the landline or 087 number from another phone line the phone does not receive a call. The call history on the portal shows the incoming call. Regards Naeem

Krelin Govender

said almost 4 years ago

Seems like it might be the device thats the issue. Could you possibly send me a screenshot on how the account is set up on the phone through the Web UI?

Thanks.

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Naeem Ebrahim

said almost 4 years ago

Hi,

See attached screenshots. My phone is attached to a Technicolor TG789vac v2 router which has a built in voip adapter.

BTW it was working before the port.

Regards

router1.PNG

(67.9 KB)

router2.PNG

(97.9 KB)

Krelin Govender

said almost 4 years ago

Would it be possible if you could install Zoiper on your cellphone and use the Zoiper QR code to register the SIP registration. I would like to see if you will then be able to make and recieve calls.

Please advise when this has been done :)

Thanks.

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Naeem Ebrahim

said almost 4 years ago

Hi,

Thanks for the help - the device was faulty.

Regards

Naeem

Krelin Govender

said almost 4 years ago

Glad I could assist :) Have an awesoe day further.