Hi Shaun,
Please can you update the firmware on the Snom device. The link below will guide you with the software update.
http://wiki.snom.com/Snom_m9/Documentation/Online_Manual/Maintenance#Firmware_Update
Thank you.
it has already got this version EU/US on the base and handset
Hi Shaun,
Please follow the steps below. I would recommend resetting the phone to factory and reconfiguring the device following the steps.
Match your settings and configurations to the below screen grab -
Check all of the settings marked in Green
Registrar - can be sip1.freshphone.co.za or 41.221.5.251
Look out for this setting - Support Broken Registrar - This needs to be enabled as seen below:
Hi Shaun,
Thank you.
tried fowarding to my mobile from TMS dashboard and the call routes, must be a SNOM ,Switch or Router config.
will test this from the support forum
Hi Shaun,
How has the testing gone?
Hi Shaun,
I hope you are well. There could be a setting on the device that needs to be configured correctly. Please take screenshots of the setup page for the Snom device so I can confirm the correct fields have the relevant information.
Thank you.
the screenshots of all the config, hope you spot what I missed, would love to receive calls
see log after time synch (rebooted base)
looks like the SIP account not found: 2018/03/14 19:51:56 [SIP-Call:4]: URI sip:27872383908@165.73.109.111 not found on this system
| 2018/03/14 19:51:56 [SIP-Call:5]: SIP Rx tcp:41.221.5.251:5060: |
| ACK sip:27872383908@165.73.109.111 SIP/2.0 Via: SIP/2.0/TCP 41.221.5.251:5060;branch=z9hG4bK4caa07da;rport Max-Forwards: 70 From: "+anonymous" <sip:unknown@41.221.5.251>;tag=as1204a650 To: <sip:27872383908@165.73.109.111>;tag=kt5yd5 Contact: <sip:unknown@41.221.5.251:5060;transport=TCP> Call-ID: 3b8ecb976590bbf92efe3cd63e162092@41.221.5.251:5060 CSeq: 102 ACK User-Agent: Euphoria SIP1 Content-Length: 0 |
| 2018/03/14 19:51:56 [SIP-Call:5]: SIP Tx tcp:41.221.5.251:5060: |
| SIP/2.0 404 Not Found Via: SIP/2.0/TCP 41.221.5.251:5060;branch=z9hG4bK4caa07da;rport=5060 From: "+anonymous" <sip:unknown@41.221.5.251>;tag=as1204a650 To: <sip:27872383908@165.73.109.111>;tag=kt5yd5 Call-ID: 3b8ecb976590bbf92efe3cd63e162092@41.221.5.251:5060 CSeq: 102 INVITE Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO Supported: 100rel, replaces Content-Length: 0 |
| 2018/03/14 19:51:56 [SIP-Call:9]: Resolve 3b8ecb976590bbf92efe3cd63e162092@41.221.5.251:5060: tcp 41.221.5.251 5060 |
| 2018/03/14 19:51:56 [SIP-Call:9]: Resolve 3b8ecb976590bbf92efe3cd63e162092@41.221.5.251:5060: a tcp 41.221.5.251 5060 |
| 2018/03/14 19:51:56 [SIP-Call:9]: Resolve 3b8ecb976590bbf92efe3cd63e162092@41.221.5.251:5060: aaaa tcp 41.221.5.251 5060 |
| 2018/03/14 19:51:56 [SIP-Call:4]: URI sip:27872383908@165.73.109.111 not found on this system |
| 2018/03/14 19:51:56 [SIP-Call:5]: SIP Rx tcp:41.221.5.251:5060: |
more logs
| 2018/03/14 20:03:27 [DECT:9]: Tx 2017080007E2030E14031B |
| 2018/03/14 20:03:27 [DECT:9]: Rx 101700 |
| 2018/03/14 20:03:27 [DECT:9]: Tx 20160100 |
| 2018/03/14 20:03:27 [DECT:9]: Rx 10160C000204005300000000000000 |
| 2018/03/14 20:03:25 [SIP-Call:5]: SIP Rx tcp:41.221.5.251:5060: |
| ACK sip:27872383908@165.73.109.111 SIP/2.0 Via: SIP/2.0/TCP 41.221.5.251:5060;branch=z9hG4bK4e86ada4;rport Max-Forwards: 70 From: "0214462161" <sip:0214462161@41.221.5.251>;tag=as10cab733 To: <sip:27872383908@165.73.109.111>;tag=08sm1r Contact: <sip:0214462161@41.221.5.251:5060;transport=TCP> Call-ID: 14f241182fb0e7334b6e40c35a6a7a10@41.221.5.251:5060 CSeq: 102 ACK User-Agent: Euphoria SIP1 Content-Length: 0 |
| 2018/03/14 20:03:25 [SIP-Call:5]: SIP Tx tcp:41.221.5.251:5060: |
| SIP/2.0 404 Not Found Via: SIP/2.0/TCP 41.221.5.251:5060;branch=z9hG4bK4e86ada4;rport=5060 From: "0214462161" <sip:0214462161@41.221.5.251>;tag=as10cab733 To: <sip:27872383908@165.73.109.111>;tag=08sm1r Call-ID: 14f241182fb0e7334b6e40c35a6a7a10@41.221.5.251:5060 CSeq: 102 INVITE Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO Supported: 100rel, replaces Content-Length: 0 |
| 2018/03/14 20:03:25 [SIP-Call:9]: Resolve 14f241182fb0e7334b6e40c35a6a7a10@41.221.5.251:5060: tcp 41.221.5.251 5060 |
| 2018/03/14 20:03:25 [SIP-Call:9]: Resolve 14f241182fb0e7334b6e40c35a6a7a10@41.221.5.251:5060: a tcp 41.221.5.251 5060 |
| 2018/03/14 20:03:25 [SIP-Call:9]: Resolve 14f241182fb0e7334b6e40c35a6a7a10@41.221.5.251:5060: aaaa tcp 41.221.5.251 5060 |
| 2018/03/14 20:03:25 [SIP-Call:4]: URI sip:27872383908@165.73.109.111 not found on this system |
| 2018/03/14 20:03:25 [SIP-Call:5]: SIP Rx tcp:41.221.5.251:5060: |
| INVITE sip:27872383908@165.73.109.111 SIP/2.0 Via: SIP/2.0/TCP 41.221.5.251:5060;branch=z9hG4bK4e86ada4;rport Max-Forwards: 70 From: "0214462161" <sip:0214462161@41.221.5.251>;tag=as10cab733 To: <sip:27872383908@165.73.109.111> Contact: <sip:0214462161@41.221.5.251:5060;transport=TCP> Call-ID: 14f241182fb0e7334b6e40c35a6a7a10@41.221.5.251:5060 CSeq: 102 INVITE User-Agent: Euphoria SIP1 Date: Wed, 14 Mar 2018 18:03:24 GMT Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE Supported: replaces, timer Content-Type: application/sdp Content-Length: 447 v=0 o=root 819345702 819345702 IN IP4 41.221.5.251 s=Asterisk PBX 11.19.0 c=IN IP4 41.221.5.251 t=0 0 m=audio 16390 RTP/AVP 18 97 107 3 101 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:97 iLBC/8000 a=fmtp:97 mode=30 a=rtpmap:107 opus/48000/2 a=maxptime:60 a=fmtp:107 maxplaybackrate=16000; stereo=0; sprop-stereo=0; useinbandfec=0 a=rtpmap:3 GSM/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=sendrecv |
Hi Shaun,
I hope you are well. Please see the screenshot below. The main audio codec needs to be set to G729. Please make the change and test.
Thank you.
Made G729A primary and GSM FR next option, no difference
did you see the failure in the log?
Shaun Carter
Hi All,
a problem i had on Snom M9 with a single account. Would not register,
i changed the SIP registrar to IP 41.221.5.251 instead of DNS name sip1.freshphone.co.za and it works.
Software version SW:9.6.13-a