My Dashboard status the I am Offline.
Could please let me know what has happened and how to remedy.
I hope you are well. Please advise on what device or software you have the Fresh phone account running on.
I am not sure what you require. I have a Cisco SPA 112 device connected. I am away from home and can not check if my phone is working. However my Dashboard shows my status as OFFLINE.
Should it not be ONLINE?
It should show online, the reason why it would show offline is if the device is disconnected, no internet connection, etc. Best way to troubleshoot would be to check on the device if there is an error and that everything is connected as it should be. Please let me know when you are close to the device so we could troubleshoot.