Good day, I have an ATCOM A21 VOIP phone, problem is I cant seem to get it active when looking on the freshphone website it says inactive, the the atcom phone instalation manual is worth nothing, also when trying to link my pc to the phone by entering the phone's IP adress into the browser and then entering the standard admin admin as user name and password it only says acsess denied. So I entered the all the data manualy on the phone and not via the web, but no success. is there a step by step guide maybe for the ATCOM phones when using freshphone? kind regards Jaco
Please remove all the settings that you added in the VoIP section on your router, as this is where it is clashing
Thank you, its working now. :-)
Most probably. I server would block your IP again though, and yes, it is there again. I will have to unblock. re-do the password and then let me know when I can unblock the IP again
Thank you, still unregistered, is this maybe due to a password entered incorectly?
I see a 126.96.36.199 on our blacklist. I presume you made a typo. I am unblocking it. Please test again
This is the adress I get when I google it. 188.8.131.52
The only things that need to be filled in on an Atcom that's on factory default are the below
Outbound Proxy is always a maybe ( if the others don't work )
The only thing I can think is that we blocked your IP when you initially installed credentials in the incorrect place. This is there for security reasons. Google Whats my IP and please send the IP that it gives you, then we can check if it has been blocked
It is a Huawei E5186s-61a Router and using Telkom LTE network
switched firwall of on router no success
Don't worry about the SIP page on the Atcom, go to the Account page.
Change the level of your firewall to low on your Huawei
And 184.108.40.206 is the IP address of the server. Your ISP might be struggling to convert the name sip1.freshphone.co.za to the IP. this is why I asked you to test it
Did everthing except the last instruction of changing SIP Server to IP adess as it is sip1.freshphone.co.za and not 220.127.116.11, not sure if im looking at the correct SIP server