I have looked into your query and have done a few testes from my side.
I tested your ported number as well as your FreshPhone number from our Telkom line in office and the calls went through to your PBX each time. You are able to view this via your TMS.
In order for me to investigate further please action a test call from one of the numbers you were not receiving calls from previously and forward the exact time, date and number dialed from in order for me to escalate the issue to our SP.
My number is now able to receive calls again. Thank you for intervention. Much appreciated indeed.
Cannot make or receive calls using my yealinh\k W53P phone. Tested it using zoiper can hear the person on the other side but they cannot hear me. Also when i try and call out or someone calls in it says call busy or failed
can someone please assist as this platform is not very user freindly
no iringtone on incoming calls
I've answered your question on the private ticket you submitted.
still waiting for a reply
Hello. I cannot receive calls on my VOIP phone for ported Telkom number but I can make outgoing calls from fresh phone. Sounds like an exchange problem somewhere.
i can receive calls on the DID number but not the ported telkom number which is now referred to as the "action group" number.
Does anybody have a solution for this issue?
I see your number recently ported. I will raise this with our porting team and get them to contact you via a ticket.
I have been having intermittent problems receiving and/or making calls since porting my telkom number. This has been ongoing since porting the number i n November. Please assist!
Today I was having problems registering the account. It has now eventually registered. I can make calls but cannot receive calls.
Please help to resolve this.
Hi Naeem. We will deal with this vie the ticket you logged
Hello, my line can't receive phone calls. When I call it with the other number, the Zioer App goes offline and the phone says it's offline.
I tried the native Freshphone App, it rings, but never pops up, then only shows as missed call a second later.
I tried to automate calls with a computer, it says this line appears to be blocked.
However, I am able to make outgoing calls.