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Cannot receive calls but can make outgoing

Hello. I cannot receive calls on my VOIP phone for ported Telkom number but I can make outgoing calls from fresh phone. Sounds like an exchange problem somewhere.
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Thank you for getting back to us on this.

You logged a ticket and I have responded to the request with the steps that need to take place.

If you still have problems you are more than welcome to reply on the ticket.

Thank you 

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