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Multiple SIP Lines on a single account

Hi All

Is it possible to set up multiple SIP lines on a single account? I would like to use Freshphone for my family and give each one a different number. Setting up new accounts for the kids is a challenge due to RICA requirements (they don't have municipality bills, even though I think they should :-) )


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Hi Michiel

I have replied to you on the private ticket.


I was able to upload the RICA docs without error. Please let me know how to move the ported number to my new account.  I am ok with the cost.

SIP Username
: 27870589493


Hi Michiel

We will have to move the number from the initial account to the requested account.

Please note that the cost associated with a number move is R150 EX Vat, per number.

Please send a screenshot of the error you are receiving when uploading your ID to



I ported a second number to an existing account but I need this to have its own SIP account and be separate. So how do I get this number that was ported moved from the one account to the other.

I already created another account under my existing account but when trying to upload rica docs the page gives an error


Hi Candice

You would need an account for each person. Your account, no matter on how many numbers you have, is only capable of being installed on one device at a time, any more than that and they will fight for registration. 

Sorry about that! Yes, i want each family member to use one of the numbers i have added to my account. I want to be able to let each of them use one of the numbers and i control the funds available on that number. Also, i would like to use one of the numbers as a kind of rotating number for my "on call" bookings number. Each week i will rotate the number between 2 staff members who take my bookings from referring doctors and hospitals. So in that instance i thought i would give each staff member a number (from my account which i pay for and monitor) and then alternate those two numbers working around the booking number i choose. I hope that makes sense?

Hi Candice, not sure what you mean by assign? do you need to install them on devices? Please could you give me some more information, thanks!

Hi Fresh Man, 

Thanks for your assistance.  I was easily able to add multiple SIP lines to my account over the weekend and everything ran smoothly.  Now i need to assign those numbers.  Could you please guide me on how to go about doing that?

Hi Candice

It was moved to our Beta environment on Friday and requires us toupdate a few other things which have been coded already and added to Beta. I have just been told that the final will go live on Friday....and maybe before.

Dear Fresh Man,

I hope this email finds you well. I am still unable to add numbers to my account. Any idea on how long it will be until the matter is sorted? I want to use a number as a staff call out contact and cannot proceed with much of my admin until i have this contact number. Can i perhaps register an account and number in the meantime in the name of one of the staff members? and then when you have sorted out your tech issues we can delete that profile and i can add that specific number to my account? 

Hi Candice

We did pick up an issue last week from our page security update that we carried out. This issue is the existing username sign up is not working. Our Dev team have built the fix and it is in our staging environment. It will be released to our live environment on Friday night. 

Hi there,

I am having a problem adding multiple SIP accounts/numbers to my account. When i do as you have suggested above (to Richard) and select Existing Customer under sign up it gives me an unusual error message. I have tried on multiple devices with a range of privacy settings from desktops to mobile phones. I simply cannot seem to pass this step.

Although i have just started using FP i am loving the concept!

Hi Hendrik

Unfortunately not. We are unable to merge the billing on 2 separate accounts.

Is there anyway to "merge" them to have a shared billing account?
Asking as I'm having the use/need for two accounts at home, one a frequent dialing, and the other less so.

Billing Note: The accounts will need airtime to be loaded individually. 

As they are still technically separate accounts they will not be linked in this way. 

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