I set my Freshphone account via Zoiper and I can make outgoing calls. I was notified that my Telkom landline number was ported to the Freshphone number on the 24/5/2017) but yet the landline is still working even though it should have been cancelled by Telkom.
If I dial the Freshphone number it rings on the Zoiper phone but if I dial my old Telkom number it still rings on the landline like normal.
Does this mean that the porting has not been done correctly?
I do see that your accounts is currently reflecting as offline from our side.
Please advise which device you are using and I will advise what needs to be done further.
I just setup my number 0870576671 on Yealink W52P handset. Incoming calls are not ringing or coming through but outgoing calls are fine. Can someone kindly assist.
This normally always points at the firewall, and a specific setting called SIP ALG which needs to be disabled.