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Ported Telkom number not working

The ported Telkom number shows in the DID Manager panel, but if the number is called there is no response/ not available.

Hi All,  

I have a similar issue.. My phone was ported on Monday 4pm  from Telkom.

Could someone tell me how to get the phone installed correctly to receive calls,

We have a Yearlink phone.

Can we change our 087 number to our ported number to see if it is the new gigaset phone?

Any assistance please.

Thank you in advance

Hi Patricia

You account is online

Hi.  I am having the same problem as the previous posters.  My ported number appears in the DID manager but it is not receiving calls. If you try to call it, the line is just dead (on the 011 312 4299 number).  It was ported over a month and half ago.  The ported number is 011-312 4299 and the Freshphone number is 087 095 7257.  A second number that was ported to Freshphone works perfectly.

My ported number did the same and we had to unplug from the router and then it worked for a few weeks.  Once again I made a call out but lo and behold I can no longer receive a call.

I have once again disconnected from my router but no joy.

I think we made a big mistake going this route.

@ Dr R Samsunder, I have replied to your ticket, your number issue has been escalated to our provider, I will revert once feedback is received.

@ Patricia Ellis, I will create a ticket for you, and investigate your issue.

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