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Ported Telkom number not working

The ported Telkom number shows in the DID Manager panel, but if the number is called there is no response/ not available.

@ Dr R Samsunder, I have replied to your ticket, your number issue has been escalated to our provider, I will revert once feedback is received.

@ Patricia Ellis, I will create a ticket for you, and investigate your issue.


When dialing my ported number, why would the voice message answer that my extension is unavailable, but it reads a number back which differs from my SIP ID? The same number as my SIP is read, except for the last digit incorrectly being zero.

Hi Clement,

I will create a private ticket so we can discuss this issue further. 

Hi Henry,

Please advise on what information they need from us. 

I suppose the SIP NR and all other set-up info Wirulink would need to configure the router so that when I get it, it can be plugged in and will work . Hope I'm explaining myself clearly? You have also asked for pics of my telephone which I will be using, I have sent it but have had no feedback yet. Greetings. Monty Montgomery.
I received mail informing me that the PORTING of my line will take place on 20/03. On Wednesday I noticed a message on my portable phone "check line" !! very excited, I plugged the phone into my Rooter, and NO DAILLING TONE!! Please help!!
Another question!! I phoned my HOME nr from my cellphone and immediately a voicemail started "0870735713" is not available, please leave a voicemail. Why does the system use my 087 number?? and NOT my 021910...... number?? Even in the message received about a voicemail, my landline 021910...... is not mentioned.

Hi Henry,

I hope you are well. The device needs to be setup with your SIP credentials. That is correct your number has been ported to our system, the reason for the message is that your ported number is being redirected to the 087 number. We recommend that you configure your voicemail message to remove the automated message loaded on your system currently. 

Thank you.

Hi, my ported Telkom number works when it is dialled from a cell phone but friends dialling from a fixed Telkom landline get an engaged signal. Could Telkom have disconnected the number when my service with them was cancelled and how can I resolve?

Best regards

Good day, My ported Telkom number shows in the DID manager screen, but I cannot receive calls on it. I can receive calls on my freshphone number, but when I try and phone from my cell phone to my 021 number it does not go through. I am using a Yealing W52P and did the whole hand set registration process but can not receive calls to my 021 number. I can however, make calls from the handset.

Please assist.

Hi Patricia

You account is online

My ported Telkom number shows in the DID manager screen, but I cannot receive calls on it. I can receive calls on my freshphone number.
Thank you very much for this wonderful news. Will look into it.

Hi Herman

I have created a private ticket so that I can do an investigation on your number.


Hi Gerry,

Thak you for reporting this issue to our forum.

On occasion when a DID is ported, the respective network providers do not immediately update calls routeing from their servers to the number.

For example:

If you have ported from Telkom to FreshPhone and an MTN number tries to call, MTN may still need to apply a routeing update specifying that the number is no longer held by Telkom but can now be found on the FreshPhone network, This is not a common occurrence but it does at times pop up.

We will be escalating this to the porting authorities and will let you know as soon as they have applied the updates. 

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