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Ported Telkom number not working

The ported Telkom number shows in the DID Manager panel, but if the number is called there is no response/ not available.

Hi Henry,

Please advise on what information they need from us. 

I suppose the SIP NR and all other set-up info Wirulink would need to configure the router so that when I get it, it can be plugged in and will work . Hope I'm explaining myself clearly? You have also asked for pics of my telephone which I will be using, I have sent it but have had no feedback yet. Greetings. Monty Montgomery.

Hi. My ported number has been working perfectly for the last few months, but today whenever I call the ported telkom number I get the automated response that the number is not on the Euphoria network. Any suggestions?

Hi Andrew,

I tested the number on my side and the number rings, I did not receive a message stating the number is not with us. Please test the number and advise if the issue persists. 

Thank you. 

Issue resolved many thanks to Fresh Man

I have now find out that my cordless telephones are NOT VoIP compatible. I want to cry!!! Will have to try and find compatible VoIP phone first.

Hi, my ported Telkom number works when it is dialled from a cell phone but friends dialling from a fixed Telkom landline get an engaged signal. Could Telkom have disconnected the number when my service with them was cancelled and how can I resolve?

Best regards

Thank you very much for this wonderful news. Will look into it.

why can i not receive and incoming calls on my yealink phone

Hi Umesh,

I've answered your question on the private ticket you submitted. 

Thank you. 

Hi, My number also shows in the DID Manager and I can make calls with the correct CallerID but when I try and phone it from my cellphone (MTN) the call just ends without my phone ringing. Can you please assist?

Hi Ian,

I will create a private ticket for you.

Thank you.

Good day, My ported Telkom number shows in the DID manager screen, but I cannot receive calls on it. I can receive calls on my freshphone number, but when I try and phone from my cell phone to my 021 number it does not go through. I am using a Yealing W52P and did the whole hand set registration process but can not receive calls to my 021 number. I can however, make calls from the handset.

Please assist.

Hi Herman

I have created a private ticket so that I can do an investigation on your number.


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