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How to setup voicemail and voicemail to email

Watch this short video on how to setup your Fresh PHONE voicemail and voicemail to email.

2 people have this question


I have set up voicemail before but the service has disappeared

I have tried setting it up again using the *85 functionality but every time I press Option 3 to select the Advanced Option the system does not allow me access to it in order to record

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Unable to watch the video mentioned in this topic as it is set to "private"

Hi Brett

Send a mail to and one of the agents will clearly explain how to do what you are looking to do

I also have the same problem. When I press 3 then nothing happens??


I am not sure how to set the timeout for voicemail. Any help would be very much appreciated.

Hi Jaco

I have created a a ticket on your behalf to further investigate the issue, please see below:


Hi Brian

On the right hand side of the page when you are logged into the portal, you will see a ring timeout dropdown box. This is where you set the timeout to voicemail

Thanks. I was trying via the *85 menu with the handset

Hi Norman,

I hope you are well. There is no such feature that the Fresh phone system offers for you to do that. You can either dial *85 on your Fresh phone device to retrieve voicemails or you can input your email address in the "Voicemail to Email" field to enable the notification feature. Please see screenshot below.


Thank you. 

Hi Brian,

Thank you. 

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