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Managing your dialing restrictions

This video will take you through a step by step guide to setting up and managing your dialing restrictions. 


https://youtu.be/2HjEU74kJas


2 people have this question

Hi Bernd


Please follow the below steps:


  • Log in the TMS dashboard
  • Select Dialing Restrictions
  • Select Dialing restrictions
  • Select the country you would like to dial out to
  • Once selected select Apply to save the changes



Support is dead?

Hi Bernd, I have created a ticket for you and one of our agent will be in touch. 

That video is "private" and i can't view it. Stupid. Please share instructions on how to allow calls to international destinations. Thanks Bernd

Hi Bhekithemba


You are signing in with the domain part of your email address being GMALI. It is not GMALI...it is GMAIL. This is why it is saying username not found


My account still no work to we long in my account not found i try still say usname not found

Which youtube video?

My dashboard does not look like the one on the YouTube video.

Hi Nico,


There was an issue with international dialing which has been resolved. Please make sure you have enabled the country you wish to dial in the TMS and try again.

It says forbitten for the USA and I did enable the USA

Hi Keegan


To answer your questions:


1. I haven't paid this months bill as yet, it is only due on the 5th of February 2019 and my account is not yet overdue, will my port fail if I do it today (01 February 2019)?


Your port will be rejected if your account is not up to date with payments.


 2. Can I do the port tomorrow (Saturday)? 


No pots can only be done on weekdays between 4pm and midnight on the day.


3. What times on Saturday can I do the port? 


Ports cannot be done on weekends.


4. How long will the port take to be completed? 


Porting takes between 7-21 days to complete from submission.


5. What happens to my Telkom account after the port is completed? 


The number you have ported will be automatically cancelled but it will be your responsibility to ensure the numbers have been cancelled from Telkom and any other services not needed will have to be cancelled by yourself.


6. Can I do the port at any time of the day/night?


Porting happens between 4pm and midnight on the day of porting.


1. I haven't paid this months bill as yet, it is only due on the 5th of February 2019 and my account is not yet overdue, will my port fail if I do it today (01 February 2019)? 2. Can I do the port tomorrow (Saturday)? 3. What times on Saturday can I do the port? 4. How long will the port take to be completed? 5. What happens to my Telkom account after the port is completed? 6. Can I do the port at any time of the day/night?

Thanks it is working today - on friday it was cutting the call. Perhaps because I was following the instructions and pressing keys on the dial pad to bypass the message as instructed.

Hi Richard


The steps above were sufficient to dial internationally. I can see on your account that you are no longer getting a Restrictions error. If you wait for the announcement to end, it should direct you to your destination. When Telkom changes their international rates to a country, that message always plays for a few days, this does not effect your rates though


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The above steps where not sufficient to enable international calling for me. I get a voice prompt stating that the call rate to this destination has changed and I must consult the telkom website. It goes on to say that to interrupt this message I can press any key on the dial-pad.  This does not work.


The number I am trying to dial is +31 (Netherlands)

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