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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.

We will update this POST once ready.

Thank you for your patience.

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NN Design, 

You are able to purchase a new number from us, we require a proof of residence and a once off payment of R25.00 per number.

This number is a virtual number and will not be on a sim card. the number will be added to your fresh phone account, you will then need to purchase a yealink, IP phone or use the mobile app to make and receive calls.

Please send your number order query to

Hi Aadil Lakhi,

There is no technical reason why you would not be able to port a business account number to FreshPhone but bare in mind that this service was primarily designed  for residential use. 

In the event, you are looking for a service catering exclusively for business telephony I would refer you to (our parent Company) providing complete Hosted PBX services from as little as R195.00 per month excluding Vat. 

Terms and Conditions apply.

You need your mom's ID and death certificate, a recent Telkom bill in your mom's name and you need to fill in the online form, with her details and you need to sign the form in your name.

Hi, I paid the 150.00 to port my telkom number 011 782 0080 to freshphone on the 19/11/2017. Please advise progress.


(Porting)mine has been added , but I also see my first line 087 has become a pbx, Please explain how this works. can I make my new 087 fall away and just use my porting number

Thx Len

Hi there. I paid to port my Telkom 031 number on 27 September and was told it would be done on 10 October 2017. By 15:00 my Telkom phone was dead. I tried to dial it and it said the number was incorrect.

I then plugged it into my GrandStream HT802 and dialed it but still could not call it.

How will I know when it is ported? Will it display underneath my 087 FreshPhone number in the DID manager?

Will I need to change anything on my HT802 like its username from the 2787XXXXXXX number to 2731XXXXXXX

Does my SIP username of 2787XXXXXXX and its password also change?


I was told my number would be ported. When dialling the ported number after the port date it did not go through to my FreshPhone account.

If I port my landline to FreshPhone and then in a year's time decide to move away, can I port this number to another service provider?

Many thanks.

I currently have Telkom ISDN with two number, can I port both these numbers to 1 SIP number or must I add an additional SIP number? 

Hi Eugene, Yes, our Residential Number Porting system is in place. You can port any geographical number.

There was a problem last week with regards to validating the response from PayGate - now that this issue has been resolved, the online Porting application page works fine.

In your case, someone will be in contact with you, if they have not already. They will give you the link in an email (the same link that the online form provides.) The Online form, requires you to upload a two scanned documents and one DPF that you generate online.

Hi Clement,

I will create a private ticket so we can discuss this issue further

No response for me??

You've taken the money according to PayGate... but no port form.

What's going on?

I have received notice of the completion of the porting. How do I setup my IOS app to show that it is using the ported number?

Hey Fresh Team,

How about a response to my ticket :-) ?

Shouldn't be long. Will probably take you 5 min.

Is it possible to get a new geographical number from Freshphone then?

I would like a 'real' number not a 0870 one, but don't have one to port.