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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.

We will update this POST once ready.

Thank you for your patience.

11 people have this question

Hi Eugene, sorry about that, seems like we still have some debugging to do - ill make sure the accounts people get hold of you, and we will take things from there.

Hi Edwin, Please email your payment  details and port request to we are aware of the persistent issue and we are working on it, in the meanwhile the port may still be processed manually.

We thank you for your patience and understanding.

Hi Angeline

You can send a mail to to request a number. Prepaid works by topping up your airtime when you need to via the portal with a credit card. If you do not have a credit card, you can actually very easily set up a virtual card by using this app, VCPay. Or if you are with Standard Bank, you can set up a Virtual credit card via the internet banking app. Both these options involve simply transferring cash to the virtual cards and then using them to make payments.

This is very handy for protection against Credit Card fraud.

Good Day

I have sent the email to Billing but I got a reply that the channel is only for Porting and Billing? what should I do because I don't seem to me getting what I need. 

@fresh man Are you able to port 011 Telkom numbers now?

Hi Angeline

Your query has to do with the Billing department. Ignore the auto-responder. You need not reply on this Forum any more

Hi Andre,

I believe your query has been attended to via a private email, which was sent to



 My mum passed away, and I want to port her Telkom number to my fresh phone account. What documentation do you need? where to must email it?  greetings Willem

Angelique, I have the same problem. My credit card was debited twice for the same invoice. When sending an email to query the double debit, I was told that emails my not be sent with regards to double debits.

I get the same thing - site is very broken! I hope I haven't been charged.

Source Error: 

Line 27: 
Line 28:         string actionName = Request["actionName"];
Line 29:         AccountID = int.Parse(Request["AccountID"]);
Line 30:         try
Line 31:         {

Source File: c:\inetpub\.NET TMS\pages\Billing-Modal-Port.aspx.cs    Line: 29 

[ArgumentNullException: Value cannot be null.
Parameter name: String]
   System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal) +7470778
   System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) +119
   System.Int32.Parse(String s) +23
   pages_Billing_Modal_Port.Page_Load(Object sender, EventArgs e) in c:\inetpub\.NET TMS\pages\Billing-Modal-Port.aspx.cs:29
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

Rudolph your email was sent to the incorrect platform hence the email directing you to the correct platform for your issue to be resolved.

I see we have since received your mail and fresh billing has responded to you.

Hi Schalk,

I will ask Porting to get in touch with you as soon as they are back tomorrow.

Hi there. My number was supposed to be ported today (10/10/2017). I noticed at 15:00 that there was no dialtone. When I called it it said the number dialed was not correct. When I log into I do not see my old Telkom number in the DID manager yet. How long will it take to be shown in the DID manager? Thanks


I ported my home Telkom number to FRESHphone in January and received confirmation that the port was completed on 9th January.

I was only able to test this in April though. When dialling my SIP number everything works. However, when dialling my old Telkom number, the voice recording states my number is unavailable, but the number which is read out, ends on a zero, whereas my SIP account number is 27870572872.

How do I get this fixed, please?

Hi there. I received the following email from Freshphone this morning:

Dear Customer,

Please note that the porting process for FP-PORTv2-00316 has been successful.

Your number will be ported on December 04 2018.

Kind regards,
The FreshPHONE Porting Department

I just need to confirm the following: Do I cancel the landline with Telkom or is this automatically taken care of in the porting process? If I have to cancel the landline, do I have to wait until December 04 before cancelling the landline?

Thank you