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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.

We will update this POST once ready.

Thank you for your patience.

11 people have this question

Hi Peter-John,

Your port application was received and you should have received an automated response acknowledging that your port application was approved and submitted to our porting authorities shortly after you completed it online. 

It is currently still with our porting authorities, however I have just followed up on the application as I can see that it has taken slightly longer than usual.

You should get an email with the confirmed porting date as soon as the application has been accepted.

Apologies for the delay and inconvenience caused.

You may port your number to your wife's Freshphone account.

Please follow the below process to initiate porting.

To start the porting process please login to your TMS:

- Select your account

- Select DID manager on the right hand panel

- Select "Port my geographical number"

- Follow the prompts and complete the porting application form

- Upload all documents and submit your submission.


Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.


We cannot port a cancelled/suspended line.


Porting takes between 7-21 days.