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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.

We will update this POST once ready.

Thank you for your patience.

11 people have this question

I have a geographic number with FreshPhone and would like to port it to another FreshPhone account, is that possible?

Hi Richard,

When you number shows up as "unable to obtain owner" it means the provider you are currently with has not registered your number with the number portability to allow porting out.

Nexus Is incorrect, even if we try there is a 100% chance your port will be rejected with that reason.

Nexus as your provider needs to assist in registering your number to be ported, this is the only way to get your number ported.



Thank you for the prompt response. I think the safest is then to hold off on the porting for now. I'll cancel the internet subscription as soon as my fibre is active, and then port at the same time.

Hi - is it possible to obtain a geographic number without porting (as I don't have a telkom line)?

Hi, I got an email from Freshphone on 5 December to say my Telkom number would be ported today, 10 December, but this has not happened.

What do I do now?  

When I try and phone my number, the message says that Euphoria has no record of my number.

I paid R155 when I applied for porting on 18 November.

My Telkom line has been cancelled.

Can you port a number from another person to my account.

Hi Reshen

Yes it is, send your request to

yes, you may. Please use  the 'persons' ID, most recent Telephone Bill and details on the application.

Please follow the below process to initiate porting.

To start the porting process please login to your TMS:

- Select your account

- Select DID manager on the right hand panel

- Select "Port my geographical number"

- Follow the prompts and complete the porting application form

- Upload all documents and submit your submission.


Please DO NOT cancel your line with your current provider, only cancel it once the port has been successful, The provider will receive a port out notification and they should automatically cancel your line, however always best to follow up with a call to them to confirm the cancellation on the line.


We cannot port a cancelled/suspended line.


Porting takes between 7-21 days.



If my Telkom landline number was already ported to another ISP, can you port it to Freshphone?

The CRDB shows

011xxxxxxx has been ported and is serviced by ICONGNP.

Is it possible to get another geographical number allocated to replace my 087 number. I no longer have an active Telkom account/number


We want to port our telkom number over, but it says we need to have an application form on hand.

Where is this application form?
Do we fill it out after we have completed payment?

Hi Gail

I have responded via the ticket created.

Hi Linda

Numbers port at around midnight

 I have just gotten fibre to my home and am looking to cancel my Telkom landline, which is in my own name. Would it be possible to port that number to a FreshPhone account in my wife's name or does it have to be in my own name? We'd prefer the number to be linked to her FreshPhone account if this is possible.

Hi, I have completed the porting process from my side however haven't heard anything. Is there a way I can see the progress of the port?