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Geographic Number Porting

Our Geographic Number Porting service will be available within 10 working days.

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Hi Clement,

I will create a private ticket so we can discuss this issue further


I ported my home Telkom number to FRESHphone in January and received confirmation that the port was completed on 9th January.

I was only able to test this in April though. When dialling my SIP number everything works. However, when dialling my old Telkom number, the voice recording states my number is unavailable, but the number which is read out, ends on a zero, whereas my SIP account number is 27870572872.

How do I get this fixed, please?

I get the same thing - site is very broken! I hope I haven't been charged.

Source Error: 

Line 27: 
Line 28:         string actionName = Request["actionName"];
Line 29:         AccountID = int.Parse(Request["AccountID"]);
Line 30:         try
Line 31:         {

Source File: c:\inetpub\.NET TMS\pages\Billing-Modal-Port.aspx.cs    Line: 29 

[ArgumentNullException: Value cannot be null.
Parameter name: String]
   System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal) +7470778
   System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) +119
   System.Int32.Parse(String s) +23
   pages_Billing_Modal_Port.Page_Load(Object sender, EventArgs e) in c:\inetpub\.NET TMS\pages\Billing-Modal-Port.aspx.cs:29
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

Getting an error trying to pay for a port. Its throwing a web exception error about values that cannot be null.

Hi Dan,

Once you have made payment, you will be redirected to the port application form which you will complete online. You will then need to navigate back to the FreshPhone website to complete the application and upload the form, ID and telephone bill.




We want to port our telkom number over, but it says we need to have an application form on hand.

Where is this application form?
Do we fill it out after we have completed payment?

Hi Len

The 087 number is the actual SIP Trunk. Your ported number will point at that trunk. We can't remove the 087 number and still keep the Trunk functional

(Porting)mine has been added , but I also see my first line 087 has become a pbx, Please explain how this works. can I make my new 087 fall away and just use my porting number

Thx Len

Hi Rudolph

Please can you provide us with more detail. What device you use? Which account are you referring to? I can see 2 under your name

My facility has stopped showing the number of the person calling me.  Is their a setting I need to 'reset'?

Hi Neill

Yes, you can port a number numerous times as long as you are able to obtain the owner of the number when searching it on CRDB


If my Telkom landline number was already ported to another ISP, can you port it to Freshphone?

The CRDB shows

011xxxxxxx has been ported and is serviced by ICONGNP.

Hi Richard,

When you number shows up as "unable to obtain owner" it means the provider you are currently with has not registered your number with the number portability to allow porting out.

Nexus Is incorrect, even if we try there is a 100% chance your port will be rejected with that reason.

Nexus as your provider needs to assist in registering your number to be ported, this is the only way to get your number ported.



So in the database I get a 'unable to obtain' -- but Nexus/WebAfrica say I can port... so should I just try? Tell me what I can do @fresh!

If my Telkom landline number was already ported to another ISP, can you port it to Freshphone?

The CRDB shows

011xxxxxxx has been ported and is serviced by ICONGNP.