I have ported a second number to freshphone . How do I set it up on Zoiper?
Hi Craig
The second number that you ported is pointing at your account. Therefore it is pointing at your online extension already. If you set up another phone with your account, they will clash and the last one to register will be the only working one
I managed to complete setup on my "Andriod mobile" using Zoiper. When I attempt to make a call, a lady voice asks for a "Password". What password should I use / say??
Hi Gerhardus,
It seems you have ticked "Enable Pin protected Dialing", you can see this when you log on to your Telephone Managment System, if this is enabled, you need to enter your voicemail pin. if disabled you will be able to dial out as per normal.
Hi Norman,
I hope you are well. I will escalate the issue you are experiencing, for now would it be possible if you could setup Zoiper manually.
There are three things you need for your extension to be registered on Zoiper. They are:
- Freshphone SIP Username, SIP Password, and SIP Server (sip1.freshphone.co.za).
Please have a look at the video guide on how to install Zoiper by clicking on the link below:
https://www.youtube.com/watch?v=p0bg79f4xps
Thank you.
Hi Norman,
It seems the Zoiper server that generates the QR might have been down. I apologise for the inconvenience.
Thank you.
Fresh Man
2) Click the Zoiper QR code button illustrated below:
4) Now open Zoiper
5) Now tap the QR Code icon on the top left of the home (dialer) screen, and using the phones camera, scan the QR code that should still be open on your PC.
Manual Configuration
Make sure you are on the latest version of Zoiper.
We recommend that you read each step through in its entirety before performing the action indicated in the step.
After launching the application, please tap on the Config icon on the top right corner of the application, as indicated by the screenshot below. Then select the Accounts option.
From the Accounts screen, tap on the option Add Accounts...
... followed by the SIP option, to configure a new Fresh PHONE account in the softphone:
followed by Selecting Yes I already have a username and password
followed by selecting Manual Configuration
Tap on the Save button to continue.
Next, please select the Network Settings option, and set the option Use STUN to No. Leave the other settings in this window as they are.
Once you are done make sure to save your changes by clicking on the Save button. You will be dropped back to the account selection screen, where you should see that your profile is registered to your Fresh PHONE account, as shown on the screenshot below.
If you encounter any errors please double check your account credentials and make sure you have entered them correctly.
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