Support Portal

Setting up your FreshPhone account is really simple, follow these 6 simple steps to get started.

Step 1: Opening your account

To use the FreshPhone service, you will need to open a new personal account.

1. Visit the website (www.freshphone.co.za) and select the “Sign Up” tab on the top right of the menu. This will navigate you to the “user registration” page. 
   
2. Pick your number from the generic list of numbers available, by ticking the box on the left of the number. This number can be changed at a later stage if desired. View the support forum for number change and number porting guide for more information.  
   
3. Complete the billing and accounts section. Please ensure that the email address used for your registration is an active email account which you have immediate access to.  
   
4. Read the Terms and Conditions section and tick the box next to “I have read and clearly understand the above terms and conditions”  
   
5. Select “Next” 
   

Your details will be automatically captured and your account registration process will be complete. Scroll up to the top of the page to see the “Registration Complete” notice and further instructions.

FreshPhone will send you a welcome email to complete your account setup process, as well as other important email notifications at a later stage.

Step 2: Logging onto your FreshPhone Account

Once Registration has been completed, a welcome email will be sent to your email account, follow these steps to log into your FreshPhone account.

1. Access your email (the email used to setup your account) 
   
2. Open the “Welcome to FreshPhone” email. The email will contain your username and a unique 25 digit voucher code which you will use to redeem your FREE airtime.  
   
3. Access the TMS (Telephone Management System) by clicking on the link found at the bottom of the email (https://tms.freshphone.co.za). 
   
4. The link will navigate you to the FreshPhone TMS Login page.  
   
5. Enter your username and password and click “Submit”. 
   

Well done! You have now setup and logged onto your FreshPhone account.

Step 3: Navigating your FreshPhone TMS (Telephone Management System)

1. On logging onto your account, the first page will be your “profile page”. This page gives you quick access to “My Accounts” and “My Contacts”. It also contains some of your personal information. 
   
2. Access your account by clicking on the “>>Select Account” button.  
   
3. The default page loaded will be your account Dashboard. This page gives you an overview of important information about your account, such as RICA status, Device Status, Voicemail Options, Billing and Accounts summary, Account Settings and Phone/SIP settings.  
   

Step 4: Uploading RICA Documentation

Your FreshPhone account cannot be validated (by law) unless the relevant RICA documents have been submitted and approved. To submit your RICA documents follow these steps.

1. Have a digital copy of your ID document saved on your PC.
   
2. At the top of your dashboard page, select the “upload RICA documents” option.  
   
3. This will open a new window where you will be asked to upload your ID document.
4. Click “choose file” and upload the digital copy. 
   
5. Once they have been selected, click “upload”.  
   
6. Your RICA documents will automatically be forwarded to the RICA authorities for validation.  
   
7. Close the window by clicking on the “x” button at the top right.  
   

RICA validation usually takes up to 24 hours to be complete

Step 5: Redeem your FREE airtime voucher

1. Go to the Welcome to Fresh PHONE email in order to retrieve your 25 digit unique voucher number.  
   
2. On the side of your screen you will see the “billing and accounts” tab. Click on this tab.  
   
3. At the top of this page you will find an option to “Redeem Voucher”. Click on this option.  
   
4. Copy the 25 digit unique voucher number from your email and paste it in the “voucher code” section, click submit.  
   
5. Your account will automatically redeem the voucher and increase your credit by R5 to get you started.
   

When you return to your dashboard page, the “billing and accounts” section should now display calling credit of R5.

6) The next step is to setup your VoIP Client (also known as SIP Client). Some of the options include:

• Zoiper Mobile APP - Zoiper Setup Guide
• Huawei B315 built in VoIP adapter - Setup Guide
• Yealink DECT W52P and W56P - Setup Guide