Hi Vaughan,
It shouldn't be as these settings are set on dial out (the cli is collected from our database) so it shouldn't even require a re-registration but its always good to give a device a reboot to be safe.
Thanks!
How do I factory reset my Yealink T 21 E2 handset?
Press and hold the OK button
Similar issues >
Device Offline and Register failed
My service is intermittent. We run for a while and then don’t have a connection. We’ve lived with it from the beginning and become accustomed to an uncertain service. I offered to share the experience with a neighbour needing to escape from a fixed LTE in a poor service area and realized just how I have allowed it to drift. I do hope you can help to debug this arrangement.
My exploration shows the SIP Dashboard is showing “Device Offline”.
And, the Yealink configuration app shows “Register failed”. I have Account 1 and Account 2 Enabled to carry the ported Telkom number and the Freshphone 087 number.
Hardware is a Yealink W60B with a single W56H handset.
Internet is by Axxess over fibre through a Tenda router.
Traceroute looks like this >
Microsoft Windows [Version 10.0.17763.1098]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\Users\robma>tracert sip1.freshphone.co.za
Tracing route to sip1.freshphone.co.za [41.221.5.251]
over a maximum of 30 hops:
1 2 ms 1 ms 2 ms 192.168.0.1
2 8 ms 5 ms 9 ms 156-155-131-129.ip.internet.co.za [156.155.131.129]
3 10 ms 3 ms 7 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 6 ms 10 ms 5 ms ecn.ixp.capetown [196.10.140.54]
5 * * * Request timed out.
6 * * * Request timed out.
7 26 ms 26 ms 26 ms 41.221.5.251
Trace complete.
Now it is working. No intervention by myself. Overnight fix.......?
Hi Robin
This will be your issue
And, the Yealink configuration app shows “Register failed”. I have Account 1 and Account 2 Enabled to carry the ported Telkom number and the Freshphone 087 number.
Your account is the 2787 number and not your ported number. Your ported number points at that 2787 number, so please remove the account on the Yealink that has your ported number as a username.
The account will be seen as a hacking attempt on our server (due to incorrect credentials coming through, ie your ported number as a username) Our Blacklisting software will block your public IP( the IP address of your internet connection) Every few days that blacklist is flushed, like what happened on Monday night so that its working for you again. But it will soon be blacklisted again
Hi team,
We have setup the registration correctly, when we dial into the phone it does not display the "Display name" as the Telkom number, it only shows the VOIP number.
How do we change the display name?
Please advise
Kind Regards
Mayson
Hi Boitumelo,
Please note that I have replied on a private ticket for you.
Good day
I have followed all the instructions to register my Yealink T21P_E2 phone but the registration keeps failing.
Hi, I see you logged a ticket. We can liaise there to resolve your issue.
Thank you so much.
Fresh Man
These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za
Step 1 - Hardware Power Up
Step 2 - Handset Registration to the Base
Step 4 - Retrieving your Phone/SIP Settings
Enter the Username = admin and Password = admin
You will open up on the Status Tab - Select the Account Tab (image below)
Using the information from the image above you would enter the following.
(You will need to enter the details from your Phone/SIP Settings)
Use the default Account1
Line Active = Select "Enabled" from the drop-down menu
Label "Enter your SIP Username" = 27879446279
Display Name "Enter your SIP Username" = 27879446279
Register Name "Enter your SIP Username" = 27879446279
Username "Enter your SIP Username" = 27879446279
Password "Enter your SIP Password = (Click show password to see yours)
Server Host "Enter your Server Host = sip1.freshphone.co.za
Click Confirm at the bottom of the page
The Register Status at the top should change to Registered.
Click on the Settings Tab
On the left hand menu click Time & Date
Ensure the settings are as follows
DHCP Time = Enabled
Time Zone = +2 Greece, Israel, Russia
Daylight Saving = disabled
Primary Server = ntp1.freshphone.co.za
Secondary Server = "blank"
The rest of the settings can remain default
Click Confirm at the bottom of the page.
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