These steps assume you have signed up successfully and have access to your online portal available at https://tms.freshphone.co.za
Step 1 - Hardware Power Up
Step 2 - Handset Registration to the Base
Enter the Username = admin and Password = admin
You will open up on the Status Tab - Select the Account Tab (image below)
Using the information from the image above you would enter the following.
(You will need to enter the details from your Phone/SIP Settings)
Use the default Account1
Line Active = Select "Enabled" from the drop-down menu
Label "Enter your SIP Username" = 27879446279
Display Name "Enter your SIP Username" = 27879446279
Register Name "Enter your SIP Username" = 27879446279
Username "Enter your SIP Username" = 27879446279
Password "Enter your SIP Password = (Click show password to see yours)
Server Host "Enter your Server Host = sip1.freshphone.co.za
Click Confirm at the bottom of the page
The Register Status at the top should change to Registered.
Click on the Settings Tab
On the left hand menu click Time & Date
Ensure the settings are as follows
DHCP Time = Enabled
Time Zone = +2 Greece, Israel, Russia
Daylight Saving = disabled
Primary Server = ntp1.freshphone.co.za
Secondary Server = "blank"
The rest of the settings can remain default
Click Confirm at the bottom of the page.
You can register 5 handsets to a base, however, you can only make a maximum of 4 simultaneous calls per base.
I have followed all the steps above, but i cant make or receive any calls.
My Yealink portal keeps cycling between "registration failed" and registering. My device wont come online in the TMS Login.
Any assistance here?
Could your firewall be blocking the registration? Make sure you are not blocking the connection.
Then review the steps carefully as you may have mis-entered some of the fields. If you are using hardware previously in use by another provider, Factory reset the device as there may be some kind of configuration halting the new setup connection.
If after this you still experience any issues, please provide us with more information regarding your setup and infrastructure.
Thank you, yes, it suddenly started working but pleased with it.
Thanks for the assistance.
I would just like to confirm. If I have:
2 x Yealink W56P VoIP phones
1 x Base
Can both those phones be registered/setup to the same number? If someone phones me, both phones will ring and either one can be picked up to answer call?
Thank you in advance
Yes, that is correct - you would need to set it up in that way for it to work.
You would need to add both handsets to the base, eg. H1 and H2.
The reorder the number assignment, so you can phone outbound and receive inbound on either one of the devices as seen below.
Hi Fresh Man,
Thank you for response!
Could I use both a Yealink W52P & Yealink W56P on same base with same number?
Yes you can. You might need to update the Firmware on the base if you are using a very old firmware
Just setup my first acct with zoiper to see if it will work and all is good. But then proceeded to hook up my grandstream 801 setup all settings, rebooted and found that on my dashboard the phone was offline =
status on grandstream - unregistered. how do I get the 2 to hookup? is there a go botton? -
have been through settings 3 times all looks good. Thx Len
have checked - modem firewall
I hope you are well. Please can you send me screenshots of the set up page on the device.
I have a Yealink W52H with base and an additional handset. All set up. When I attempt to activate the account following your instructions above i complete the details by copying them from my Fresh account but when I hit confirm it indicates register failed
What could be the reason?
There could be a multitude of reasons. Assuming you are inputting the credentials correctly, the most likely cause is your router or your ISP. We have noted registration issues with Afrihost and Cell C fibre using Netgear and Dlink routers. Have you tried to turn off SIP ALG? if so please try it on with a :5060 after the registration server details.