Support Portal

Fresh PHONE would prefer not to expire your Air Time.  But Fresh PHONE has to protect itself against users who sign up for accounts but never use them. Fresh PHONE provide's a telephone number out at no cost with each account sign-up. By ICASA regulations unused numbers can be recycled without notice.

• Your account will be cancelled and your Air Time expire after 6 (six) months of no call usage or top ups.
  
• Your phone number will be recycled and go back into the available pool of telephone numbers for new users.
• You will be sent emails to your registered email address to warn you that your account is expiring within 1 month, 2 weeks, 3, 2 and 1 day before it expires to give you the chance to make a call or add air time to prevent the cancellation of your account.