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How do I RICA my account?

Once you have signed up, you will be required to RICA your account before using it.

On the dashboard page of your account there will be an option to “upload RICA documents”. Click on this button and attach a copy of your ID and proof of residence to activate your account.

The RICA registration process generally takes up to 24 hours to be completed

3 people have this question

The interface only allows uploading of 1 document. (ID) I just did the process twice, uploading proof of residence the second time. Please advise. Tks

Hi Richard, 

We have received your Rica documents and your account has been successfully Rica'ed


its not appecting my rica either 

how do i chase this process up???

Hi Byron

Your account has been RICaed. Are you attempting to RICA the second account?

Hi Support

There is no option to upload my RICA Docs - only a button to CHANGE my RICA docs?

Hi Sarah

Your Rica has been approved and all is in order.


Good afternoon.

All my accounts were RICAd but has been requesting Rica docs since this morning and one of my numbers also stopped working this morning as well.

Hi Marius

All your accounts are now Rica'd and all is in order.

Kindly advise on the number that stopped working.


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