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Ported number not working

I recently ported an 011 number from iConnect to FreshPhone. 

It shows up on my dashboard (under Caller ID).

I have an analogue phone connected to a Zyxel router. When I call my original FreshPhone number, the phone rings. When I call the ported number - nothing.

Please assist.


I have now disabled the router VOIP connection and am only using the Android app, but I still can't connect to my ported 011 number.

Hi Neill


The routing has now been updated on your ported number.


Your number should be working. Please test and advise.


Thank you

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