I made 2 payments from my card for separate Freshphone numbers and received payment confirmation for both, but only one of the numbers reflects a credit, the other one does not.

I tried e-mailing both accounts@euphoria.co.za and admin@euphoria.co.za, but just received an automated reply to log a support ticket.

When I logged a support ticket I was informed that Freshphone don't offer support and that I needed to address this issue on the forum.

Please can someone assist me?