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Account validation failed.

Hello

When adding my user name and password to the Freshphone vitual phone on my Samsung S10, the app returns the following error: 'Account validation failed.'


I have tried resetting the app, and starting again, but the same issue occurs.


Is anyone able to assist?


I do see that the device is currently online via the mobile application. Please advise if this is still an issue.




Hello. The issue appears to have resolved itself over the weekend, and after selecting the SIP number, it autoconfigured and now works. Thank you.

Thats great to hear 


please let us know if you need any further assistance.

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