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Intermittent unable to make outgoing calls

Hello - ever since I started using  Freshphone about 5 months ago I have problems dialling out. Every 3rd call or so is answered by a voice saying "sorry, I am unable to complete this call as the number is invalid". Even if I successfully dialled that number previously. It is random, all types of numbers, cell or landline.

What could the problem be? My handset is a Gigaset A540IP and my router a Tenda on a 10mps fibre line.

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Hi there 


Please ensure that the base stations firmware if up to date this can be found on the gigaset's website and also ensure that the handsets firmware is also .


Please also ensure that SIP ALG is disabled on the internet routers firewall settings as this disrupts SIP packets on the network.

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