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Freshphone Interfering with System Phone

Good Evening,


Both my wife and I have found that after we make a freshphone call, we are unable to receive calls on our mobile number. Is this a known issue? Any way to fix it?


Kind regards,


Hi Aslam


You can set this up in the App under settings and then controls

Thank you. What settings need to be changed? Please advise.

Under controls, the GSM settings

Good Morning,


I cant find a "GSM Settings" option under settings. Please confirm what needs to be changed.


Kind regards,

Aslam Bhorat

Good MorningĀ 


In the freshphone appĀ 


  1. click on the 3 dots on the top of the screen
  2. then settings
  3. preferences
  4. controls
  5. then show GSM button


This should fix the problem you are experiencing.

Please let us know if you need any further assistance



Good Evening,


I did as above but the issue still remains that after a Freshphone call my phone does not ring when a GSM call is received. Please advise.


Kind regards,


Hi Aslam


We have tried to recreate it and we can't. Our devices receive GSM calls perfectly. Does this happen only immediately after a FreshPHONE call? If so, it might be a resource issue on your device. I am sure you have already tried to restart your phone. Maybe try and go to settings on the app, select reset application, uninstall the app, restart the phone and reinstall the app

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