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Grandstream ATA will not register

Have been helping new customers with a Grandstream ATA, model GS-HT-801


Last week there were no problems.  Within a few mins of configuring the unit and rebooting, it came on line and could be used


Tried two today and these keep reporting "Offline"


The configuration is the same...


sip.freshphone.co.za

The 087xxx number

The password as shown


Is there anything I should be looking at?


Thanks

1 Comment

Hi Chris


It is sip1.freshphone.co.za, ( not sip.freshphone.co.za)


1. You can try the IP instead of the server name sip1.freshphone.co.za. IP is 41.221.5.251
2. NAT Traversal needs to be set to keep alive

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